Privacy Policy

Last Updated: September 28, 2026

ClothFactory (“ClothFactory,” “we,” “us,” or “our”) respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit https://clothfactory.net, contact us, request fabric samples or quotations, or communicate with us about fabric sourcing and development services.

1. Who We Are

ClothFactory is a B2B knitted synthetic fabric supplier and development partner supporting apparel brands, garment manufacturers, wholesalers, and distributors.

Our contact details are:

2. Information We Collect

We may collect information that you provide directly to us, including:

• Your name
• Business email address
• Company name
• WhatsApp number or telephone number
• Country or market
• Intended fabric or garment application
• Fabric code or product reference
• Estimated order quantity
• Target timeline
• Composition, GSM, width, color, hand feel, finishing, or performance requirements
• Sample, quotation, or custom-development requirements
• Reference files, images, specifications, or other information you choose to provide
• Records of your communications with us

We may also collect certain technical information automatically when you visit our website, such as:

• IP address
• Browser and device type
• Operating system
• Referring website
• Pages visited
• Date and time of access
• Interactions with website features
• Cookie and similar technology information

3. How We Use Your Information

We may use personal information to:

• Respond to inquiries
• Recommend suitable fabrics
• Prepare quotations
• Process sample requests
• Discuss custom fabric development
• Confirm fabric specifications and project requirements
• Communicate about lab dips, sampling, bulk production, quality control, and delivery
• Maintain business and customer-service records
• Improve our website, products, and services
• Measure website performance
• Understand how visitors use our website
• Protect our website and business against fraud, misuse, or security risks
• Comply with applicable legal and regulatory requirements
• Send product updates or marketing communications when permitted or when you have chosen to receive them

We will not use personal information for purposes that are materially different from those described in this Privacy Policy without providing appropriate notice.

4. Legal Basis for Processing

Where applicable data-protection law requires a legal basis, we may process personal information on one or more of the following grounds:

• To respond to steps you take before entering into a business relationship or contract
• To perform our contractual obligations
• For our legitimate interests in operating and improving our B2B fabric business
• To comply with legal obligations
• With your consent, where consent is required

You may withdraw consent at any time where processing is based on consent. Withdrawal will not affect processing already carried out lawfully before the withdrawal.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Enable essential website functions
• Maintain website security
• Remember visitor preferences
• Understand website usage
• Measure marketing and advertising performance

We may use third-party analytics or advertising services, such as Google Analytics or Meta Pixel, when these services are enabled on our website.

Where required by applicable law, non-essential analytics or advertising technologies will only be activated after you have made an appropriate cookie choice.

You can manage cookies through our cookie settings tool, when available, or through your browser settings. Disabling certain cookies may affect some website functions.

6. How We Share Information

We may disclose personal information to service providers that support our business, including providers of:

• Website hosting and technical infrastructure
• Email and business communications
• Customer-relationship management
• Website analytics
• Advertising measurement
• Cybersecurity
• Cloud storage
• Professional, legal, or accounting services

These providers may only process information for the services they provide to us and subject to applicable contractual or legal requirements.

We may also disclose information:

• When required by law, regulation, legal process, or government request
• To protect our rights, property, customers, or business
• In connection with a merger, acquisition, financing, restructuring, or sale of business assets
• With your direction or consent

We do not disclose personal information to unrelated third parties for their own purposes except as described in this Policy or when permitted or required by law.

7. International Data Transfers

ClothFactory operates from China and serves customers in multiple countries.

Your information may be processed or stored in China or in other countries where our service providers operate. Data-protection rules in those countries may differ from the rules in your country.

Where required, we will use appropriate contractual, technical, or organisational safeguards for international transfers of personal information.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Respond to your inquiry
• Manage a potential or existing business relationship
• Provide quotations, samples, or development services
• Maintain production, quality, delivery, and customer-service records
• Resolve disputes
• Enforce agreements
• Meet legal, accounting, or regulatory requirements

The retention period may vary depending on the nature of the inquiry, whether a business relationship is established, and applicable legal requirements.

When information is no longer required, we may delete, anonymise, or securely archive it as appropriate.

9. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Request restriction of certain processing
• Object to certain processing
• Request a portable copy of certain information
• Withdraw consent
• Opt out of certain marketing communications
• Submit a complaint to an applicable data-protection authority

These rights may be subject to legal limitations or exceptions.

To submit a privacy request, contact us at Celine@clothfactory.net. We may need to verify your identity before completing a request.

10. Marketing Communications

We may send product information, fabric updates, or other business communications when permitted by law or when you have requested them.

You may unsubscribe from marketing communications at any time by using the unsubscribe option in the message or by contacting us at Celine@clothfactory.net.

Even if you opt out of marketing communications, we may continue to send necessary communications related to active inquiries, quotations, samples, orders, or business transactions.

11. Data Security

We use reasonable administrative, technical, and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no website, internet transmission, or storage system can be guaranteed to be completely secure. You should avoid sending unnecessary sensitive or confidential information through website forms.

12. Third-Party Links

Our website may contain links to social-media platforms, technical standards, industry resources, or other third-party websites.

We are not responsible for the privacy, security, or content practices of third-party websites. We encourage you to review their privacy policies before providing personal information.

13. Children’s Privacy

Our website and services are intended for businesses and business professionals. They are not directed to children.

We do not knowingly collect personal information from children. If you believe that a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete the information.

14. Changes to This Privacy Policy

We may update this Privacy Policy when our website, services, technology, or legal obligations change.

The updated version will be published on this page with a revised “Last Updated” date. Material changes may also be communicated through an additional website notice where appropriate.

15. Contact Us

If you have questions about this Privacy Policy or how ClothFactory handles personal information, please contact us: